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Tax Center

Letters from the IRS

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What You Need to Know


Welcome to the CARE Tax Center. If you’ve received a letter from the IRS, we’re here to guide you every step of the way.

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Why Did I Get a Letter from the IRS?

If you’ve received a letter from the IRS, don’t panic. This page will help you understand what it means and what to do next.

The IRS sends letters for many reasons, including:

  • Identity verification
  • Missing documents
  • Audit notifications
  • Tax return corrections

Important: Always read the entire letter carefully before taking action.

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 Need Help? Contact Us

If you're unsure what the letter means or need help responding:

Steps to Take

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Option 1: Call the IRS

  1. Read your letter to find the correct phone number. (Use the number listed below if your letter doesn't specify a number.)
  2. Gather your documents:
    • The IRS letter
    • Your most recent tax return
    • A prior year’s tax return
  3. Any supporting documentsCall early: Dial 1-800-829-1040 around 7:00 AM for the best chance of reaching someone.
  4. If you get disconnected, try again the next day.
  5. Keep trying—many people need to call more than once.
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Option 2: Use the IRS Website (with ID.me)

If your letter directs you to verify online, you’ll likely need to use ID.me—a secure service the IRS uses to confirm your identity.

  1. Read your letter and find the website link (e.g., irs.gov/verify).
  2. Create an ID.me account or sign in.
  3. Set up two-factor authentication (2FA) to protect your account.
  4. Verify your identity:
  5. Consent to share your info with the IRS.
  6. If the website doesn’t work, go back to Option 1 and call.
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Tips for Success

  • Keep a record of all communication with the IRS.
  • Don’t ignore the letter—respond promptly to avoid penalties or delays.
  • If you're unsure, reach out to CARE. We're here to help.
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