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What You Need to Know
Welcome to the CARE Tax Center. If you’ve received a letter from the IRS, we’re here to guide you every step of the way.

Why Did I Get a Letter from the IRS?
If you’ve received a letter from the IRS, don’t panic. This page will help you understand what it means and what to do next.
The IRS sends letters for many reasons, including:
- Identity verification
- Missing documents
- Audit notifications
- Tax return corrections
Important: Always read the entire letter carefully before taking action.

Need Help? Contact Us
If you're unsure what the letter means or need help responding:
- Call us: (479) 246-0104
- Email: taxcenter@carecc.org
- Our certified tax preparers are ready to assist you—free of charge.
Steps to Take

Option 1: Call the IRS
- Read your letter to find the correct phone number. (Use the number listed below if your letter doesn't specify a number.)
- Gather your documents:
- The IRS letter
- Your most recent tax return
- A prior year’s tax return
- Any supporting documentsCall early: Dial 1-800-829-1040 around 7:00 AM for the best chance of reaching someone.
- If you get disconnected, try again the next day.
- Keep trying—many people need to call more than once.

Option 2: Use the IRS Website (with ID.me)
If your letter directs you to verify online, you’ll likely need to use ID.me—a secure service the IRS uses to confirm your identity.
- Read your letter and find the website link (e.g., irs.gov/verify).
- Create an ID.me account or sign in.
- Set up two-factor authentication (2FA) to protect your account.
- Verify your identity:
- Self-Service: Upload documents and take a selfie.
- Video Call: Upload documents and speak with a live agent.
Learn more about both methods.
- Consent to share your info with the IRS.
- If the website doesn’t work, go back to Option 1 and call.

Tips for Success
- Keep a record of all communication with the IRS.
- Don’t ignore the letter—respond promptly to avoid penalties or delays.
- If you're unsure, reach out to CARE. We're here to help.